At Gulposh by Misbah, we prioritize quality and customer satisfaction. Please review our policy carefully before placing your order:

Exchange Eligibility

• Exchanges are applicable only in cases of defective or incorrect items.
• We will assess and resolve such cases promptly, based on the specific circumstances.
• Exchanges are not offered for personal preference, as all outfits are carefully prepared for our valued customers.
• An exchange may be considered if the size received does not match the size ordered.

Exchange Conditions

• Customers must notify our Customer Support Team within 24 hours of receiving the order.
• The outfit must be unused, unwashed, and returned with original tags intact.
• The item must be returned to the provided address within 5–7 days of delivery.
• Requests not meeting these conditions will not be entertained.

Voucher / Store Credit

• For approved exchanges, an equal-value voucher or discount code may be issued.
• No refunds are offered under any circumstances (domestic or international orders).
• Vouchers or discount codes can be redeemed for future purchases at Gulposh by Misbah.

Shipping Costs

• All shipping or mailing charges related to exchanges (including defective items) will be borne by the customer.

Processing Time

• Approved exchanges are processed within 10–14 working days after receiving the returned item.

Sale Items

• Sale items are non-exchangeable.
• Exchanges for sale items are only considered in cases of size discrepancies or faulty products.

Need Assistance?
For further information or exchange requests, please contact us:

📞 Helpline: Monday to Saturday | 10:00 AM – 6:00 PM
📧 Email: cs@gulposhbymisbah.com